FAQ

Shipping

How long does shipping take?
Orders ship within 72 hours, and delivery typically takes 3–8 business days. See our Shipping Policy for details.

Where do you ship?
We currently ship to addresses within the United States.

How do I track my order?
You’ll receive a tracking number by email as soon as your order ships.

Returns & Refunds

What’s your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. See our Returns & Refunds page for the full details.

How long do refunds take?
Once we receive your return, refunds are issued to your original payment method within 5 business days.

Discounts

How do I get 10% off my first order?
Use code FIRSTORDER at checkout. It’s valid for one use per customer.

Products

How do I choose the right crate size for my dog?
Check out our crate sizing guide — it walks you through measuring your dog and picking the perfect fit.

Are your treats healthy?
Yes — we curate treats with quality ingredients and no junk fillers. Product pages list full ingredient details.